Privacy Policy

Effective Date: 28 July 2025
Business Name: Canberra Glass Fencing
Website: www.canberraglassfencing.com.au

Canberra Glass Fencing respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following types of personal information:

  • Full name
  • Phone number
  • Email address
  • Property address (for quote or installation purposes)
  • Details about your fencing or glass installation needs
  • IP address and browser information when you visit our website

2. How We Collect Information

We collect your personal information through:

  • Contact forms on our website
  • Phone calls or emails
  • Online quote requests
  • In-person consultations or site inspections
  • Cookies and website analytics tools

3. Why We Collect Your Information

We collect and use your personal information to:

  • Provide you with quotes and services
  • Schedule site visits or installations
  • Communicate updates, invoices, or service reminders
  • Improve our website and customer experience
  • Comply with legal and regulatory obligations

We will only use your information for the purpose it was collected, unless required or permitted by law.

4. Disclosure of Personal Information

We do not sell or rent your personal information. We may share your details with:

  • Trusted contractors or suppliers involved in your project
  • IT or web hosting providers assisting with website functionality
  • Government authorities, if required by law

All third parties are required to comply with this Privacy Policy or similar obligations.

5. Website Analytics & Cookies

Our website uses cookies and third-party tools (e.g. Google Analytics) to collect anonymous data about how visitors use the site. This helps us improve our content and user experience. You can manage cookie settings in your browser.

6. Security of Your Information

We take reasonable steps to protect your personal data from unauthorised access, misuse, or disclosure. This includes secure systems, password protection, and staff training. However, no method of transmission over the internet is 100% secure.

7. Access & Correction

You may request access to, or correction of, your personal information at any time. To do so, please contact us using the details below. We will respond within a reasonable time.

8. Your Rights & Complaints

If you believe we’ve breached your privacy, you may contact us directly to resolve the issue. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of the site constitutes your acceptance of those changes.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

📧 Email: sales@canberraglassfencing.com.au
📞 Phone: 0411 893 807
📍 Address: Canberra, ACT
🌐 Website: www.canberraglassfencing.com.au